Lead, manage, and monitor the day-to-day performance of the telecalling team.
Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.
Monitor calls, follow-ups, conversions, registrations, and overall team productivity.
Conduct regular call audits and provide feedback/coaching to improve call quality.
Train new team members on calling processes, scripts, CRM usage, and communication standards.
Handle escalations and support the team in resolving customer/doctor queries.
Prepare and maintain daily/weekly MIS and performance reports.
Required Experience
2–5 years of experience in telecalling/team handling, preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes.
Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking.
Prior experience managing a team of tele calling is mandatory.
Key Skills
Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (Preferred)
Excellent verbal communication and interpersonal skills.
Target-oriented and result-driven approach.
Good convincing, negotiation, and objection-handling skills.
